Status Update on TMA P2A #3

The first week of The Machines Arena P2A has been quite eventful. While there have been some challenges, we are making steady progress toward an acceptable level.

First and foremost, we are pleased to announce that every holder of VIP passes will have their pass extended until September 4, 2024, making the first week effectively free.

We understand that some of you are still experiencing inconsistencies with your scores. Rest assured: we are actively investigating each and every report you send. If you are facing this issue, please report it using this form.

Keep in mind that while some of you might still not see your points displayed correctly, your progress is recorded in your database and you won’t lose any of your accrued points.

If you encounter any issues not listed there or ones that are supposed to be resolved, please submit a ticket here.

Thank you for your ongoing support!

🛠️ Issues being fixed

• ⚒️ Inability to purchase VIP passes
  • Some users reported issues with purchasing VIP passes. If that’s your case, please fill out this form
• ⚒️ Inventory or progress loss after linking your Epic Games Store account
  • Some users lost their inventory or progress after linking their Epic Games Store account to the Directive Games account. If this issue afflicts you, please fill out this form
• ⚒️ Instances of VIP being purchased but not added to the account
  • All VIP purchases are going through, but sometimes the status is not displayed correctly
  • There appears to be an issue with a Wallet being linked to multiple accounts that can create this issue
  • Continuing to investigate this on our end, but if you encounter this issue please submit a ticket to help us track it down
• ⚒️ Wallet linking issue resulting in players losing beta progress or VIP status 
  • We are investigating the cases and working on a solution to get player their VIP membership and their points back
• ⚒️ On the dashboard, points earned by players are invisible if they are not yet on the leaderboard 
  • Working on improving the UX to allow all players to see their points regardless of their presence on the Leaderboard
• ⚒️ Nightcore bug where she stays invisible even after initiating attacks
  • We are looking into it and will be solved soon
• ⚒️ "I was there" Familiar in production with the art team 
  • We are working on it, our Artist are drafting visuals as we speak 
  • Coming soon to anybody who was part of the P2A Day 1

✅ Issues that are Fixed and Deployed/Ready to be Deployed

• ✅ Player logins occasionally fail and stat updates slow
  • We have decided to scale up the Database instance from large to EXTRA large (doubling CPU and RAM)
  • Frequency of many issues such as login problems and score updates should be significantly reduced
• ✅ Asset points calculation
  • We have fixed an asset point value calculation error in which the points for held assets were counted and awarded multiple times
  • Unfortunately, the original fix accidentally excluded points gained from other sources, so we had to deploy a second fix. Now everything should work as intended, but if you are still noticing inconsistencies, please fill this form
• ✅ Event logs potentially not being logged properly
  • We found instances of scores not being properly recorded, and while it has been dramatically reduced in frequency with the database upscaling, we are still looking into any new reports - if you notice anything, please send us a ticket
• ✅ Inconsistency between in-game and website kill counts, Match count not tracking accurately
  • These issues were related to how things are being handled on the backend
  • Working on improving the speed at which we deal with game events to improve consistency and reliability. Dramatically reduced frequency with database upscaling, but if you notice anything, please send us a ticket
• ✅ Inventory does not display item images 
  • The issue has been fixed and inventory now shows the images as intended
• ✅ Frequent crashes and disconnections
  • Fixed an issue that caused crashes and disconnections on the battle servers; matches should be much more stable now
• ✅ Notification for match found and waiting to start occasionally not showing up
  • The game now properly shows the notifications for a match being found and waiting to start a match
• ✅ Familiar store cards not showing the proper Urellium icon in the store
  • The store cards now properly store the proper icon
• ✅ The game is excessively zoomed in on ultra-wide displays
  • We have deployed a client hotfix that sorted this issue
• ✅ Discord authorization error 
  • Discord authorization now works correctly
  • You might be logged out from the website but once you log back in you’ll see that you are authorized
• ✅ Big Quests issues
  • Fixed a bug that allowed players to complete Big Quests in Custom Lobbies, gaining an unfair advantage. We solved the bug, and the exploit is no longer available
  • Progress was reset after the player completed a Big Quest and claimed its reward - fixed and not happening anymore
• ✅ Mid-match and queue disconnects
  • Fixed the vast majority of the issues that were being encountered on Day 1 of the P2A 
  • Still tracking down very infrequent occurrences of this - if you encounter this please send us a ticket to help speed up the process
• ✅ Website showing a black screen, refreshing does not fix
  • Fixed the root cause from our backend.
• ✅ Death Run Point Rewards Issues
  • Deployed modification of point value requirements to ensure that it is balanced with other point generation methods
  • During the fix, we created a new issue where players could collect points from Death Run without scoring at all. We have also deployed the fix for this issue that we inadvertently created. 
• ✅ Coalition Festival Map not in the ranked rotation
  • Added the map to rotation, enjoy.
• ✅ VIP entries on the website showing incorrect daily point values
  • Values have been corrected and double-checked all over the website.
  • If you see any inconsistencies flag them to your nearest community person with a Screen capture 
• ✅ Teams cannot be deleted once they've earned points 
  • We fixed the problem. Players can now disband a team regardless of the number of points it has.
• ✅ Riot Sandbrush points not coherent with the Loyalty Rewards
  • We have updated this and owners who minted it correctly received 3000 points
• ✅ Airdrop Milestone progress does not show anything until the first milestone is breached
  • Airdrop Milestone progress now shows incremental progress even in the first milestone
• ✅ Decimal numbers are used in the tracking of quest progress
  • Whole numbers are now used in the interests of clarity and tidiness